RUUM Terms of Service
Last updated: Oct 3, 2026
These Terms of Service ("Terms") govern your use of the RUUM website at ruumsearch.com and related services (together, "RUUM," "we," "us"). RUUM is operated by [RUUM , a Utah LLC. By creating an account, submitting a request, claiming or listing a community, or otherwise using RUUM, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use RUUM.
1. What RUUM is (and isn't)
RUUM is an online marketplace that helps families, caregivers, and professionals find and compare senior care options. These include assisted living, memory care, independent living, residential care homes, home care, and home health and hospice providers ("Providers"). It also helps Providers manage their listings and respond to inquiries.
RUUM is not a care provider, a healthcare provider, a placement agency, or a licensing authority. We do not provide medical, legal, financial, or care advice. We do not perform care or nursing assessments, and we do not guarantee the quality, safety, licensing, availability, or pricing of any Provider. Decisions about care are yours. Please confirm all details directly with a Provider, and consult appropriate professionals, before making a decision.
In an emergency, call 911. RUUM is not monitored for emergencies.
2. Eligibility and accounts
You must be at least 18 years old to use RUUM.
You sign in using a one-time code sent to your email. Keep access to your email secure; you're responsible for activity on your account.
Give us accurate information and keep it current.
If you act on behalf of someone else (for example, a parent or a client), you confirm you have their permission or the legal authority to share their information with us and with the Providers you contact.
3. Listings and information accuracy
Some listings are built from public records and research and have not been claimed or confirmed by the Provider. These are labeled "Not yet claimed by this community." Pricing on these listings is an estimate with the date it was gathered.
Providers that claim their listing are responsible for keeping their information accurate and current.
We work to keep information accurate, but we do not guarantee that any listing, price, availability, or other content is complete, current, or correct.
Corrections and removal: Providers can request a correction or removal of an unclaimed listing at [CORRECTIONS LINK / EMAIL]. We will respond within [2 business days].
4. How results are ordered; our relationships
Search results and "matches" are ordered by fit, based on factors such as care type, distance, budget, availability, and how current the information is. Any paid or sponsored placement will be clearly labeled "Sponsored" and kept separate from best-match results.
Disclosure: RUUM has an affiliation with Cascade Springs Home Health, a home health and hospice provider. This relationship does not affect how RUUM orders results, matches, or badges.
5. For families and individuals
When you send an inquiry, pricing request, message, or tour request, we share the information you provide with the Provider(s) you chose, so they can respond. If a listing is unclaimed, a RUUM team member may contact the Provider for you.
Information you share about care needs is used to find and share relevant options. Please share only what's needed. Don't share detailed medical records or information about other people without permission.
RUUM is free for families.
6. For Providers (communities and agencies)
Claiming and listing. By claiming or adding a listing, you confirm that you are authorized to act for that Provider. You also confirm that the information you provide, including license information, is truthful. We may verify your claim and license, request more information, or reject or remove a claim or listing at our discretion.
Your content. You keep ownership of the photos, descriptions, pricing, and other content you provide. You give RUUM a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content on RUUM and in RUUM marketing to operate and promote the service. You confirm you have the rights to the content you upload. Do not include information about current residents or patients.
Responding to families. You agree to respond to inquiries professionally and to comply with all applicable laws. These include fair housing, anti-discrimination, consumer protection, licensing, and healthcare laws.
**Plans (per community).**
- **Verified (free):** claim and license verification, full pricing and availability, photos, inquiries, and the lead pipeline.
- **Pro:** $499 per month, or $4,990 per year paid in advance.
- **Premier:** $1,200 per month, or $12,000 per year paid in advance.
- **Enterprise:** for organizations with 5 or more communities, by agreement.
Plan features are described on our pricing page and may change over time.
7. Subscriptions, billing, and cancellation (Pro)
When billing starts: If you choose Pro while claiming a listing, you'll save a payment method, but you won't be charged until we approve your claim. If your claim isn't approved, you won't be charged.
Automatic renewal: Paid plans renew automatically each month (or each year on the annual plan) and is charged to your saved payment method until you cancel.
- **Founding rate:** The Founding rate is limited to the first 50 communities that choose Pro and whose claim is approved on or before March 31, 2027, whichever limit is reached first. Those communities pay $349 per month (or $3,490 per year) for their first 12 paid months, counted from the first paid billing date (after any free trial). After that, the price automatically becomes the Pro list price ($499 per month or $4,990 per year) unless you cancel. We'll email you 30 and 7 days before the price changes. Other promotional codes are subject to the terms shown when applied.
Cancellation: You can cancel anytime from your dashboard (billing portal). Cancellation takes effect at the end of your current billing period, and Pro features remain until then.
Refunds: Except where required by law, payments are non-refundable, including for partial billing periods.
Failed payments: If a payment fails, we'll notify you and retry. If it isn't resolved, your listing may move to Verified (free) until payment is made.
Price changes: We may change Pro pricing with at least 30 days' notice by email. Changes apply from your next billing period after the notice period.
Taxes: Prices exclude any applicable taxes, which will be added where required.
Payment processing: Payments are processed by Stripe. Your use of payment services is also subject to Stripe's terms. RUUM does not store your full card number.
8. For referral partners and professionals
Referral partners (for example, case managers and discharge planners) may create cases and send referrals through RUUM.
You agree to share only the minimum information needed.
You agree to have any consent or authorization required by law before sharing a person's information.
You agree to follow your organization's policies.
Where required, RUUM will enter into a Business Associate Agreement (BAA). Where a BAA is in place, its terms govern protected health information.
9. Things you may not do
You may not:
Provide false information, impersonate a Provider or person, or claim a listing you're not authorized to manage.
Scrape, copy, or harvest RUUM data or listings, or use automated tools to access RUUM, without our written permission.
Send spam, solicit users for unrelated purposes, or misuse contact information obtained through RUUM.
Post content that is unlawful, misleading, discriminatory, harassing, or infringing, or that includes others' private health information without authorization.
Interfere with RUUM's security or operation, or attempt to access accounts or data that aren't yours.
Use RUUM in violation of any law.
10. Reviews and feedback
If you post reviews or ratings, they must reflect your genuine experience. We may moderate or remove content that violates these Terms. If you send us ideas or feedback, we may use them without obligation to you.
11. Intellectual property
RUUM, our logo, the website, and its design, software, and compiled data are owned by us or our licensors and protected by law. Except for content you provide, you may not copy, modify, or distribute RUUM content without permission.
12. Third-party services and links
RUUM may link to or rely on third-party services, such as scheduling, video calls, payment processing, and maps. We aren't responsible for third-party services or content.
13. Disclaimers
RUUM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT ENDORSE OR GUARANTEE ANY PROVIDER, AND WE ARE NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, CARE, OR SERVICES OF ANY PROVIDER OR USER.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, RUUM AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO RUUM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.
15. Indemnification
You agree to defend and hold RUUM harmless from claims, losses, and expenses (including reasonable attorneys' fees) arising from your content, your use of RUUM, or your violation of these Terms or the law.
16. Suspension and termination
We may suspend or terminate access to RUUM, or remove listings or content, if we believe you've violated these Terms, if required by law, or to protect users or RUUM. You can stop using RUUM and close your account at any time. Sections that by their nature should survive termination will survive.
17. Governing law and disputes
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, and you consent to their jurisdiction. [ATTORNEY TO ADVISE: arbitration clause and class-action waiver, if desired.]
18. Changes to these Terms
We may update these Terms. If we make material changes, we'll notify you by email or on RUUM before they take effect. Continued use after changes take effect means you accept the updated Terms.
19. Contact
Email: admin@ruumcare.com